From building internal AI labs to becoming CTO of Brex, James Reggio has helped lead one of the most disciplined AI transformations inside a real financial institution where compliance, auditability, and customer trust actually matter.
We sat down with Reggio to unpack Brex’s three-pillar AI strategy (corporate, operational, and product AI) [https://www.brex.com/journal/brex-ai-native-operations], how SOP-driven agents beat overengineered RL in ops, why Brex lets employees “build their own AI stack” instead of picking winners [https://www.conductorone.com/customers/brex/], and how a small, founder-heavy AI team is shipping production agents to 40,000+ companies. Reggio also goes deep on Brex’s multi-agent “network” architecture, evals for multi-turn systems, agentic coding’s second-order effects on codebase understanding, and why the future of finance software looks less like dashboards and more like executive assistants coordinating specialist agents behind the scenes.
We discuss:
- Brex’s three-pillar AI strategy: corporate AI for 10x employee workflows, operational AI for cost and compliance leverage, and product AI that lets customers justify Brex as part of their AI strategy to the board
- Why SOP-driven agents beat overengineered RL in finance ops, and how breaking work into auditable, repeatable steps unlocked faster automation in KYC, underwriting, fraud, and disputes
- Building an internal AI platform early: LLM gateways, prompt/version management, evals, cost observability, and why platform work quietly became the force multiplier behind everything else
- Multi-agent “networks” vs single-agent tools: why Brex’s EA-style assistant coordinates specialist agents (policy, travel, reimbursements) through multi-turn conversations instead of one-shot tool calls
- The audit agent pattern: separating detection, judgment, and follow-up into different agents to reduce false negatives without overwhelming finance teams
- Centralized AI teams without resentment: how Brex avoided “AI envy” by tying work to business impact and letting anyone transfer in if they cared deeply enough
- Letting employees build their own AI stack: ChatGPT vs Claude vs Gemini, Cursor vs Windsurf, and why Brex refuses to pick winners in fast-moving tool races
- Measuring adoption without vanity metrics: why “% of code written by AI” is the wrong KPI and what second-order effects (slop, drift, code ownership) actually matter
- Evals in the real world: regression tests from ops QA, LLM-as-judge for multi-turn agents, and why integration-style evals break faster than you expect
- Teaching AI fluency at scale: the user → advocate → builder → native framework, ops-led training, spot bonuses, and avoiding fear-based adoption
- Re-interviewing the entire engineering org: using agentic coding interviews internally to force hands-on skill upgrades without formal performance scoring
- Headcount in the age of agents: why Brex grew the business without growing engineering, and why AI amplifies bad architecture as fast as good decisions
- The future of finance software: why dashboards fade, assistants take over, and agent-to-agent collaboration becomes the real UI
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James Reggio
Where to find Latent Space
- X: https://x.com/latentspacepod
- Substack: https://www.latent.space/
Chapters
- 00:00:00 Introduction
- 00:01:24 From Mobile Engineer to CTO: The Founder's Path
- 00:03:00 Quitters Welcome: Building a Founder-Friendly Culture
- 00:05:13 The AI Team Structure: 10-Person Startup Within Brex
- 00:11:55 Building the Brex Agent Platform: Multi-Agent Networks
- 00:13:45 Tech Stack Decisions: TypeScript, Mastra, and MCP
- 00:24:32 Operational AI: Automating Underwriting, KYC, and Fraud
- 00:16:40 The Brex Assistant: Executive Assistant for Every Employee
- 00:40:26 Evaluation Strategy: From Simple SOPs to Multi-Turn Evals
- 00:37:11 Agentic Coding Adoption: Cursor, Windsurf, and the Engineering Interview
- 00:58:51 AI Fluency Levels: From User to Native
- 01:09:14 The Audit Agent Network: Finance Team Agents in Action
- 01:03:33 The Future of Engineering Headcount and AI Leverage